Customized On-Demand Fashion

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PLEASE NOTE: The dress you designed will be delivered to you as one piece, not as a separate skirt and top as you may see in the above cart.

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Exchanges / Returns

Altress is a true customizable, made-to-order experience. Your dress is made just for based on your personal style and fit preferences. Producing only made-to-order apparel, Altress has a commitment to not only bringing out confidence and individuality in women, but also to minimizing environmental impact and unnecessary waste.

* Please be mindful that Altress is committed to sustainability and customer satisfaction. We would like to avoid Exchanges and Returns because excess products often convert to waste! If you have any questions about your purchase to minimize the likelihood of a return or exchange (sizing, style etc.), please reach out to us at stylist@altress.com or call us at 1.800.530.2745 during standard business hours (9AM EST - 5PM EST).

EXCHANGES
At the end of the day, we want you to feel confident, empowered and beautiful wearing your Altress dress. If you are unhappy with your purchase, we want to work with you to find a solution. Altress allows up to 1 exchange per item, within 7 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it, with all labels attached. Your initial shipping cost will not be refunded. 

RETURNS
Altress will allow first-time customers to return their first purchase, within 7 days of receiving your order. If you are unhappy with your dress, simply reach out to us, and if we cannot find a solution that suits you, we will issue a full refund (excluding the initial cost of shipping). To be eligible for a return, your item must be unused and in the same condition that you received it, with all labels attached.

TO EXCHANGE / RETURN AN ITEM
CLICK HERE to initiate your return and print the UPS or USPS Return label.
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Altress.com is not responsible for missing, damaged, or lost packages in transit.

SAMPLE SALE PURCHASES

All items purchased during Sample Sales are final sale and may not be returned for a refund or exchanged for store credit. 

SIZE GUIDE

In an effort to both embrace women’s individuality and minimize unnecessary apparel waste, Altress only produces made-to-order apparel. This means your dress is made just for you! For that reason, we want to ensure your dress fits perfectly. Here are some sizing resources, but if you have any sizing questions, please don’t hesitate to reach out to stylist@altress.com. We are here to make sure your dress is a perfect fit! 

Check out this video to make sure you are taking your measurements correctly  

How to Measure Yourself Video

Don't own a tape measure? Download Printable Tape Measure

 

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